TERMS OF SERVICE

Effective Date: May 1, 2025
Last Updated: May 1, 2025

By accessing or using the Lucen Insights website or services, you agree to these Terms and Conditions.

1. Overview

Lucen Insights provides AI-powered operational intelligence reports for hospitality businesses. Our services include data analysis of public reviews and delivery of strategic recommendations via PDF and slide-based reports.

2. Use of Services

You agree to:

• Use our services lawfully and ethically

• Not misuse or reverse engineer our reports, tools, or proprietary frameworks

• Provide accurate business details if you engage us as a client

3. Intellectual Property

All content, algorithms, frameworks, and report structures are the exclusive property of Lucen Insights. You may not reproduce, redistribute, or resell any part of our content without prior written consent.

4. Client Responsibilities

• Maintain the confidentiality of any deliverables shared

• Not share our materials with competitors

• Use our insights to guide internal decisions—ultimate responsibility remains with you

5. Payment Terms

• Payment is due according to your invoice terms

• Late payments may result in interest or service delays

6. Confidentiality

Both parties agree not to disclose any proprietary or confidential information unless required by law.

7. Disclaimers

Our reports are based on publicly available review data and algorithmic interpretation. We do not guarantee specific business results or guest satisfaction improvements.

8. Limitation of Liability

Lucen Insights is not liable for any direct or indirect damages, including financial loss, reputational harm, or operational disruptions resulting from the use of our reports.

9. Termination

We may suspend or terminate services for violation of these terms or for misuse of our reports or platform.

10. Governing Law

These Terms are governed by the laws of the State of California, United States.

11. Contact

For any questions or legal matters:
legal@luceninsights.com