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PRIVACY POLICY

Effective Date: May 1, 2025
Last Updated: May 1, 2025

Lucen Insights (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, or engage with us in any way.

1. Who We Are

Lucen Insights is a business-to-business (B2B) technology company that provides AI-powered insights and operational reports to hospitality businesses. We analyze publicly available guest reviews and feedback data to generate insights.

2. What We Collect

a. From Website Visitors

  • Personal Information (only if voluntarily submitted via a contact form or email): name, email address, phone number, company name

  • Usage Data: IP address, browser type, pages visited, time spent, referral sources

  • Cookies and Tracking Data (see Cookie Policy)

b. From Clients

  • Company name and contact details

  • Billing and payment details (if applicable)

  • Review URLs and platform logins (if voluntarily provided)

  • Note: We do not collect or process guest personal data.

c. From Public Sources

  • Aggregated review content from Google, TripAdvisor, Booking.com, and publicly visible social platforms

  • This data is anonymized and does not include user account information or personally identifiable guest data

3. How We Use Your Information

  • To generate and deliver insights and reports

  • To communicate with you

  • To improve our platform and services

  • To send newsletters or updates (only if you opt-in)

  • To comply with legal obligations

4. How We Share Information

We do not sell your personal information. We may share it with:

  • Third-party vendors and subcontractors working on our behalf under strict confidentiality

  • Government authorities or legal bodies if required by law

5. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Data Security

We use administrative, technical, and physical safeguards to protect your data. However, no method of transmission over the internet is completely secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your data

  • Object to or restrict certain data uses

  • Withdraw consent at any time

  • File a complaint with a data protection authority

8. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:
privacy@luceninsights.com

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